Second, we do not always have boxes on hand that will fit your particular bicycle at the time you need it shipped. It takes a LOT of time to make a custom box and as a retail sales and repair shop we do not carry/stock packing materials as part of our inventory; we recycle the packing materials of new bicycles that we purchase for resale to pack your bike… that means, we may not have packing materials on-hand because we can't store all the boxes and packing material we receive "in case".

Even more important is the cost of time of the mechanic who boxes your bike and the time spent in our back office, doing all of the paperwork on line and the accounting costs related to same. We have found ourselves “eating” many dollars in “after-the-fact” costs that we have had no luck getting reimbursed for by the very people we've helped out to get their bike to some special event - very disheartening.